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Solayra Agent Partner Program — Agent Terms
1. Parties and acceptance. This Agreement is between Solayra and the Agent. By ticking "I agree" the Agent accepts this Agreement for every Property and every Tenant the Agent introduces.
2. Definitions. In this Agreement these words have these meanings, and carry a capital letter wherever they are used:
Agreement: these Agent Terms, as updated from time to time under section 17.
Solayra, we, us, our: Solayra Homes Rental LLC, Dubai, United Arab Emirates.
Agent, you, your: the person who creates an Agent Account and accepts this Agreement.
Leasing Agent: an Agent who introduces a Property.
Referral Agent: an Agent who introduces a Tenant.
Agent Account: the Agent's account on Solayra's agent app.
Owner: the owner of a Property.
Property: an apartment, villa or townhouse an Agent introduces to Solayra.
Owner Agreement: Solayra's short-term rental agreement signed between the Owner and Solayra for a Property.
Tenant: a person an Agent introduces to Solayra who stays in a property Solayra manages, for any length of stay.
Stay: one confirmed booking of a property Solayra manages, from check-in to check-out.
Accommodation Fare: the price of the nights of a Stay. It excludes cleaning fees, taxes, tourism fees, security deposits and any other charge to the guest.
Host Service Fee: the fees charged to Solayra for a Stay, including the fees of the booking website it was booked through (for example Airbnb or Booking.com) and the costs of processing the guest's payment.
Net Accommodation Fare: the Accommodation Fare minus the Host Service Fee.
Commission: the amount Solayra pays an Agent under section 13.
Statement: the monthly statement Solayra issues to an Agent under section 14.
Payment Advice: the notice of payment Solayra issues with each Statement.
3. The Program. The Agent may introduce a Tenant seeking somewhere to stay, a Property whose Owner wishes it to be let for short or medium stays, or both. Solayra operates the Stays, and operates each Property while it is managed under an Owner Agreement. Nothing in this Agreement makes the Agent an employee, partner or representative of Solayra, and nothing makes Solayra a leasing agent.
4. No charge to join. There is no charge to the Agent for taking part in the Program.
5. The Owner relationship. The Owner remains the Owner. The annual lease and any future leasing of the Property remain the Agent's business. Solayra will not approach the Owner to displace the Agent, and where the Owner wishes to deal with Solayra directly the Agent is included.
6. The Owner Agreement. Before a Property is let, the Owner and Solayra sign an Owner Agreement. Solayra approaches the Owner through the Agent to have it signed, and the Agent arranges the introduction. No Property is advertised or let until the Owner Agreement is signed.
7. Property introductions. On introducing a Property the Agent confirms that: the Owner has authorised it to be let for short stays through Solayra; the building is Freehold and not in a GCC-only area; and the information supplied is accurate to the best of the Agent's knowledge. Information taken from an advert is treated as a draft until confirmed by the Agent, the Owner or the title deed. Solayra decides whether to accept a Property.
8. Photographs and material. Photographs and material uploaded by the Agent remain the Agent's. The Agent confirms holding the rights to them and grants Solayra the right to use them to present the Property. Photographs and material produced by Solayra belong to Solayra and may be used by Solayra for any purpose.
9. Tenant introductions. The Agent confirms the Tenant has agreed to be contacted by Solayra. Every booking must be made in the Tenant's own name, with the Tenant's own email address and mobile number, because Solayra's registration, check-in and check-out messages are sent to the person who books. A booking made in the Agent's name is not covered by this Agreement.
10. Solayra's obligations. For an accepted Property Solayra prepares and manages the listing, handles guest communication, check-in, cleaning and linen, guest support, the damage deposit, the holiday-home permit and tourism tax, and reports to the Owner. Solayra arranges maintenance during the Stays, including maintenance three times a year of the air-conditioning, electrical installation, water tanks and appliances. Solayra keeps the Property to the standard it keeps its own. Solayra does not advertise a Property until its permit position is settled.
11. Confidentiality and personal data. Owner, Tenant and booking details exchanged under the Program are confidential and handled in line with UAE data protection law. Neither party discloses the other's Tenant or Owner details to any third party beyond what a Stay requires. Bank and tax details the Agent provides are held securely and used only to pay the Agent.
12. Non-circumvention. The Agent will not make commitments to an Owner or Tenant on Solayra's behalf, and will not divert a Tenant or Property introduced to Solayra to another short-stay operator for the same stay. Solayra recognises the first Agent to record an introduction in their Agent Account.
13. Commission.
13.1 Referral Agents. For the Stay booked by a Tenant the Referral Agent introduced, Solayra pays Commission of 1% of the Net Accommodation Fare for the nights of that Stay falling in each calendar month.
13.2 Leasing Agents. For each Property the Leasing Agent introduced, Solayra pays Commission of 1% of the Net Accommodation Fare of every Stay in that Property, for the nights falling in each calendar month, for as long as the Property is managed by Solayra under an Owner Agreement. Commission starts with the calendar month in which the Property has its first paying Stay.
13.3 Only paid Stays count. Commission is paid only on Stays the guest has paid for. No Commission is due on a cancelled Stay, and Commission already paid on a Stay that is later refunded is deducted from the next Statement.
13.4 Shown in the Agent Account. The Agent Account shows the Commission due and paid for each Stay.
14. Payout terms.
14.1 Monthly Statement. After the end of each calendar month Solayra issues the Agent a Statement listing each Stay that earned Commission in that month, its nights and the Commission due.
14.2 Payment. Solayra pays the Commission shown on each Statement by bank transfer within 10 calendar days of the beginning of the following month, and issues a Payment Advice with it. The Agent does not need to issue an invoice.
14.3 Bank details. The Agent provides, in the Agent Account, a bank account with a bank in the UAE held in the Agent's own name: the bank name, the IBAN and the full name of the account holder. No Commission is paid until these details are provided. The Agent may update them in the Agent Account at any time.
14.4 Changes to bank details. A change to bank details made in the Agent Account by the last day of a calendar month applies to the payment of that month's Commission. A change made after that applies from the next payment. A payment made to the bank account recorded in the Agent Account is a valid payment. If a payment is lost because the Agent did not update their bank details in time, that payment is forfeited.
15. VAT.
15.1 Commission is stated before VAT.
15.2 An Agent who is registered for VAT in the UAE confirms this in the Agent Account and provides their Tax Registration Number. Solayra then adds VAT at the applicable rate to that Agent's Commission and shows it on the Statement.
15.3 An Agent who is not registered for VAT is paid the Commission with no VAT added. The Agent tells Solayra promptly if they become registered, and VAT is added from the next Statement.
16. Termination. Solayra may suspend or terminate the Agent Account with immediate effect on a breach of this Agreement, or for conduct that harms a Tenant, an Owner or Solayra. Properties that are live remain live until the Owner and Solayra agree otherwise. Whenever the Agent Account is closed, for breach or for any other reason, Solayra pays the Commission earned up to the date of closure with the final Statement, and no Commission is due after that.
17. Updates to this Agreement. Solayra reserves the right to update this Agreement. Solayra gives the Agent 14 days' written notice of an update, by email and in the Agent Account. The update applies from the end of that notice period. An Agent who does not accept an update may close their Agent Account before it applies.
18. Governing law. This Agreement is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
